UserHelp
No one wants to be reading documentation.
They want to be working.
If your documentation is not user-centric, directly addressing real-world needs, users lose interest and stop reading.
User productivity suffers
User engagement suffers
User frustration increases
Service tickets increase
Churn risk increases
Employee frustration increases
My name is Mimi. I've been helping organizations communicate better for 20+ years by transforming documentation into user help.
How is user help different from documentation?
Findable
Users can easily find what they are looking for
Mapped Information Architecture
Headers
Hyperlinks & Bookmarks
Metadata
Readable
Content is easy to read
Skimmable
Grouped & Sorted
Bullet Points, Parallel Structure
Numbered Lists, Parallel Structure
Understandable
Users easily understand what to do
User-journey Centric
Consistent Terminology
Simple, Direct language
No Unnecessary Words or Phrases
Actionable
Content enables users to act
Entities are fully defined and described
Context is provided
Processes & procedures are complete
Link to next steps is clear
That was a quick summary
Do you have:
Documentation nobody uses?
Support content that answers the wrong questions?
Marketing materials that center products - not people?
Onboarding that doesn't meet people where they're at?
Services
Content Quality Assessment
Information Architecture Design
User Journey Mapping
Workflow Evaluation
Throughput Calculation
Messaging Platform Check
Content Authoring
Copyediting
Video/Script Production
E-learning Creation
Onboarding Materials
People Mentoring
Real world example: from documentation to user help
Contact Me:
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